Health care in America is changing, and NuHealth is part of that change. We are committed to deliver excellent essential medical care and disease and lifestyle management to everyone, at every stage of life. We want to make health care more accessible, affordable and patient-friendly for young families, hardworking singles and seniors with growing health care needs here on Long Island.
There have been and will continue to be many physical improvements and operational changes throughout NuHealthís Centers of Care in Nassau University Medical Center, A. Holly Patterson Extended Care Facility and the NuHealth Family Health Centers. Equally important, we are dedicated to an ongoing process of critical self-examination and clinical improvement to ensure we are providing the best possible care for our community. In the end, however, it is dedication to these core commitments that will determine our success:
- We will provide consistently sound and compassionate care to every person who enters our doors the kind of care we would want for ourselves and our loved ones.
- We will emphasize preventative care and disease management, helping patients learn how to keep themselves and their families healthy.
- We will ensure that patients have their own doctors in the community, and if they don't, we will help them establish a "medical home" at our hospital or Family Health Centers.
- We will help uninsured patients find coverage they can afford, and work to ensure that no person fails to seek medical help because they fear the cost.
- We will treat each person patients, families, and each other with respect and dignity, and do our best to listen carefully and communicate clearly.
- We will focus on delivering excellent essential medical care of the type most in demand, while expanding relationships with outside experts to ensure every patient has access to necessary specialized medicine.
- We will be good stewards of the funds that help sustain our operations, and do our best to balance the diverse needs of our stakeholders.
Above all, NuHealth intends to be a national model of what a state-of-the-art public hospital and community health care system should be. We will set standards in teaching and research, and become a respected and sought-out authority in public health care education. We are working hard to be a model of accessibility and cultural sensitivity. But our highest priority is right here at home: to earn the public trust as a leader in patient care by meeting and exceeding the highest public standards.
Raising the Bar
The challenges we face as a community teaching hospital and health system have never been greater. And our commitment to meet them has never been stronger.
We have embarked on a major multi-year capital investment program that will result in many visible changes beyond our new name. Like the recently refurbished patient floors and Burn Center, and the 2010 unveiling of an expanded, more efficient hospital Emergency Department. The opening of new and improved Family Health Centers with more services. We will also soon break ground on a new A. Holly Patterson Extended Care facility to replace the existing, aging structure on our Uniondale campus, and a brand new Ambulatory Services Center on the grounds of Nassau University Medical Center.
But we will never lose sight of our most important asset: human capital. Our people are working hard to overcome the many challenges of operating a publicly-funded health system. Last year alone, our 3,400 employees treated 75,000 emergencies, cared for 23,000 inpatients and saw more than 200,000 patients in our 80-plus outpatient specialty clinics. What's more, our 589-bed A. Holly Patterson Extended Care Facility is operating at 95% capacity, and our Family Health Centers recorded 65,000 visits. We are committed to help the dedicated men and women in our employ find new ways to improve operating efficiency and patient satisfaction, and to reward those who go the extra mile.
But we're not stopping there. Not by a long shot. Our vision includes national recognition as a state-of-the-art public hospital and community health care system. We will be a leader in patient care by meeting — and exceeding — the highest public standards. We will be the model of accessibility; we will set standards in teaching and research; and become a respected and sought-out authority in public health care education.
It's a big, ambitious agenda. It will take time. It will take money. But most of all, it will require a commitment from everyone who cares about raising the bar for health care delivery in our community.
To provide the best possible care to the residents of LI, particularly to its most vulnerable patients, and to offer the best possible education to the nationís next generation of medical professionals.